Privacy Policy

We, Jupiter Heating Systems Ltd (Jupiter), understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.jupiterunderfloorheating.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site, email, phone or by other means. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 and EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”)

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

The Company’s privacy policy sets out the ways in which Jupiter processes person data. The policy relates to all information collected via the website, phone, email or other means

  • What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

Information we collect from you, where you choose to provide it to us, enable us to send you information about products or services in which you register an interest.

  • What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data

  • Name

  • Business/company name

  • Job title

  • Profession

  • Contact information such as address, email addresses and telephone numbers;

  • Financial information such as credit / debit card numbers;

  • IP address

  • How Do We Use Your Data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 and GDPR at all times.

Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:

  • Providing and managing your Account;

  • Providing and managing your access to Our Site;

  • Personalising and tailoring your experience on Our Site;

  • Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you);

  • Personalising and tailoring Our products and services for you;

  • Replying to emails from you;

  • Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time)

With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the [Data Protection Act 1998] OR [GDPR] and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Third parties whose content appears on Our Site may use third party Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

 

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following bases:

  • Contractual Basis;

  • Legitimate interest.

  • How and Where Do We Store Your Data?

We only keep your personal data for as long as We need to in order to use it as described above and for as long as We have your permission to keep it.

Your data will only be stored in the UK.

Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

  • Do We Share Your Data?

We may share your data with other companies in Our group for purposes of fulfilling the contract with yourself. This includes specific companies offering technical support. We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you.

The third party data processors used by Us are located in the EEA (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998 and GDPR.

In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

  • Our Use of Cookies

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products / services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device We will request your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

  • Contacting Us

If you have any questions about Our Site or this Privacy Policy, or the information we hold on you please contact Us by email at info@jupiterunderfloorheating.com, by telephone on 01276 859066, or by post at Unit 1, The Barns, Pennypot Lane, Chobham GU24 8DJ. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.

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Jupiter Heating Systems Ltd. 2018 | Unit 1, The Barns, Pennypot Lane, Chobham, Woking, Surrey, United Kingdom, GU24 8DJ

Company No. 05273967 | VAT No. GB 849 3471 91 | Registered in the United Kingdom| Terms of Use | Privacy