Testimonials

Hear the feedback from those that have used our heating

We are very proud of our work and are grateful to receive any feedback. We feel it is important for our new clients to read the experience of others and below are just some of the comments we have received over the years. If you have previously used our materials, our installation service or both and would be kind enough to offer us feedback on your experience, please do so here.

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Matthew - Florence Road

End User - Residential project

Overall Score:

"I must say thank you to Patrick for your customer support.  You have just taken me through some very helpful and patient diagnostics over the telephone for my system 9 years after it was installed.  It is much appreciated."

Mr and Mrs Hume - Woodstone Avenue, Epsom

Overall Score:

End User - Residential project

"We had underfloor heating installed above a concrete screed in our extension in Aug 2019. The result convinced us to investigate installing underfloor heating in the hallway and front reception room. After researching many options, we opted for Jupiter’s ‘IDEAL EPS’ system.My wife and I would like to thank and congratulate the Jupiter team; from my initial conversation with Patrick, I was impressed with his professionalism, knowledge and guidance. We felt extremely comfortable and assured every step of the way. The product is fantastic and has made a vast difference to the comfort of our home. Adam and Andrew on site performed exceptionally and were the most pleasant workmen to have in our home. Monika in the office was always the most courteous and responsive to our queries.All in all, I would highly recommend Jupiter to anybody that is looking to install underfloor heating, you would search high and low to find anything close. I’d also like to thank Jupiter for recommending an exceptional tiler and their after-care service, simply exemplary."

B & A Silverstone - 5 White House Cottages

End User - Residential project

Overall Score:

"Following our conversation earlier today, we want to say how impressed we are with the service that Patrick has provided us. He has been consistently patient, efficient, good. natured and courteous and helped us enormously with our Jupiter underfloor system which, with his help, is working perfectly."

Mr C Rae - Mansfield College, Oxford

Main Contractor - Ecclesiastical Project

Overall Score:

"I would like to take this opportunity to express our pleasure with the installation and commend the attitude and application of the whole install team, replicating the assistance and ethos shown at pre-construction stage."

D Paine, Purcell - St Mary's Church, Kenardington

Architect/Specifier - Ecclesiastical Project

Overall Score:

"I had hoped to email you before I left Purcell to say what a wonderful job you made of St Mary. The vicar and the contractor were also both very complimentary of you and your team"

Mr D Ramm - Alford Road

End User / Self Installer - Residential project

Overall Score:

"I have just installed a Jupiter UFH system, the whole process from design to delivery was a joy and the people I spoke to were knowledgeable, pleasant and helpful. It is the first UFH scheme I have installed, however the quality of the products and how they fit together made the experience both fast and pleasurable. Brilliant system highly recommended."

Craig Bartlett - New Bodleian Library, Oxford

Architect/Specifier - Commercial Project

Overall Score:

"Further to your recent completion of the Underfloor Heating Works at the New Bodleian Library I would like to thank you and congratulate your team on a job very well done. I feel that as an industry we are very quick to criticise those who perform poorly and slow to recognise success. Andy and his team on site performed exceptionally well and were a pleasure to work alongside, I appreciate that we didn’t make life easy with the sometimes sporadic release of areas and moving start dates but the flexibility shown by Andy and his team was both helpful and appreciated. I look forward to the opportunity to work together on future projects."

Alex Smith - Fairview Road

End User - Residential Project

Overall Score:

"My wife and I would like to thank you for the excellent service that you've given us with respect to our first-ever installation of underfloor heating. Without that, I'm sure one or two mistakes would have been made - with possible serious consequences, as the advice one receives from some 'experts' in the building industry is often lacking, and indeed is all too often downright nonsense. In consequence, we appreciate greatly good advice when we can find it. Lastly, we would like to wish you and your team a very merry Christmas as well as every success and happiness in the coming year."

C.S. - Church of The Most Precious Blood

End User - Ecclesiastical Project

Overall Score:

"I am VERY pleased with the heating install – the effectiveness is beyond what I expected and, looking at the figures this morning, the system was happily maintaining the seating area at 18C whilst it was 5C outside with the boiler just ticking over."

S-Han - Palace Street, London

End User - Residential Project

Overall Score:

"I trust this message finds you well. Just wanted to drop you a line saying “Thank You” for all your support: it was a pleasure working with you and I could not speak more highly of your engineers!"

TP - Our Lady Of Lourdes

Installer - Ecclesiastical Project

Overall Score:

"From afar all appeared to go well. Our site agent had nothing but praises for your guys and the manner they worked with us juggling materials and labour so the site could still work. I wish all contractors were as good as your guys are. Thank you."

Steve Davies - Musard Road

Installer - Residential Project

Overall Score:

"I have to say its rare that I am so impressed with a new system. Having never laid this before it was all very simple and quick (far easier than Uponor) truly impressed."

Dominic V - Sturton Street, Cambridge

End User - Residential Project

Overall Score:

"Many thanks. I have been very impressed by the service from Jupiter, undoubtedly the best company we have dealt with during our building work. Please use that as a testimonial if it's useful."